Tag Archives: community

The Edgeryders team at the unMonastery: left to right, Matthias Ansorg, Nadia El-Imam, Alberto Cottica, Noemi Salantiu, Arthur Doohan, Ben Vickers. Photo: Sam Muirhead CC-BY

The business corporation as a symbiont to a community: Edgeryders crosses a watershed

Last week Edgeryders LBG, the company I co-founded, closed its first substantial deal. We are going to be working with the United Nations Development Programme, scanning the horizon in three countries (Armenia, Egypt and Georgia) in the hope to detect trends that will shape our common future as they start to unfold. We are very excited: this is exactly the kind of cutting-edge work we aspire to do, and Giulio Quaggiotto and his posse at UNDP-CIS are exactly the kind of people we aspire to work with.

This deal marks a watershed in the Edgeryders trajectory. We were a joint project of the Council of Europe and the European Commission from launch in late 2011 to sunset at the end of 2012. In January 2013 some of us, enamoured with what we had come to see as a uniquely valuable community, stepped in and spun it off onto a newly built online platform. In May 2013 we founded a non-profit social enterprise, Edgeryders LBG, to provide the infrastructure and the sense of direction we felt were needed to keep the community together.

We wanted to do this by providing work opportunities to our community on the edge (many of us are close to uncontractable for various reasons: too young and unexperienced, too old, too minority, too anti-authoritarian, too inclined towards being self-taught rather than academic achievers…). And not just any work opportunities: meaningful ones, cutting-edge, high-risk, potentially world-changing, one-step-removed-from crazy work opportunities. We want to be the skunkworks of the global society, the Foreign Legion of social innovation, the people that have little to lose, and so can afford to go to the ugliest places and take on the scariest work.

We would do this in part directly, by going out and pitching our community as a “distributed think tank” that swarms near-instantly around any interesting problem you throw at it; but the most innovative part of the model was that we would also help members of the community to provide those opportunities for themselves and each other. To secure this, we built our company so that it can serve as a vehicle for anyone in the community to use. This way, people would be able to quickly prototype their ideas without worrying about having to start a company: if they needed an incorporation they could simply use us as a “corporate shell”, an interface towards a world that understands corporations but not communities. Basically, anyone who wishes to do so (with minimal limitations) can put on an Edgeryders hat and talk to potential clients or funders as if representing the company – this makes us the first (to my knowledge) corporation without permission. On launching a successful project, we simply hire them to run them: this is a process we describe as hiring yourself. Of course, we also informally try and help people with ideas and the will to work hard, mostly by connecting with others in the community with relevant skills and experience.

We gave ourselves a year to find out whether this plan had a chance of working. We were not too worried – we had learnt our lesson from the tech industry so many of us gravitate around, and had made it really cheap to fail.

Three months to go to that deadline. Here’s where we are:

  1. On the corporate front, we have secured the UNDP contract. Two more contracts are in the pipeline, and we expect them to come through well before May.
  2. We have secured a deal with the Italian city of Matera to provide a (spectacular!) building and some seed funding for the world’s first unMonastery, a project of some visionary edgeryders led by Ben Vickers. After much preparation, unMonastery Matera went live on February 1st.
  3. We have served as a corporate shell for several community projects. Two of them succeeded in raising seed funding: these are Matthias Ansorg’s Economy App, winner of the first European Social Innovation Competition in 2013, and David Bovill’s Viral Academy, recipient of a Nominet Trust grant on digital innovation in 2014. I am confident that many more will come through, for reasons explained below. Another project just launched is Said Hamideh’s EdgeLance, a communication agency that leverages the unusual brand of creativity of many edgeryders to build cutting-edge communication services. Said, a professional freelance communicator, has chosen wrap EdgeLance into the Edgeryders LBG corporate shell. News of more initiatives are coming in daily.
  4. Meanwhile, the community has thrived despite the end of the Council of Europe’s tenure. We have been able to organize, with no funding at all, the third Living On The Edge event, that gathered over 100 edgeryders from all over the continent in the (then unfinished) unMonastery premises. Over the past year, the community has gathered 700 new members and produced about 1,000 posts, wikis and tasks and well over 3,000 comments.

My conclusion: our proof of concept is done. Edgeryders can indeed be a viable business. But we are well aware that proving a concept is not the same thing as making it work in practice. We may be fast and smart, but incumbent consulting conglomerates are big, and scary. Can we really carve a niche for ourselves, expand it and keep the McKinseys, Accentures and Gartners of the world away from it?

Time will tell. But we do have one thing we have going for us: we are not a predator, we are a mutualistic symbiont to our communityWe don’t just recruit the smartest people from the community; we hate digital sharecropping, and try very hard never to be the slightest bit exploitative. We invest in the community and serve it as best we can; we believe we can only be a viable business because we serve it. Investments in this community pay back tenfolds, because it is so smart and fast as to be almost frightening. New conventions and tools continue to be proposed: some are adopted and spread, like the community call, the “call a human” button, the Twitterstorm, the Task Manager.

Among the potentially most significant are the FormStorm and its Recycling Bin, dreamed up by Ksenia Serova and her crew: the idea is to socialize application writing, helping each other take part in contests and competitions. This was tested very successfully with the European Social Innovation Competition: the community got together (virtually) and produced 13 applications (about 1% of the total applications submitted throughout Europe). Two of them, Giacomo Neri’s Moove and Epelia’s Food Supply Unchained, were shortlisted for the semi-finals (Lois is prototyping the latter in unMonastery Matera, another sign that a whole ecosystem is emerging from what we do). More, much more is cooking.

While many edgeryders are individually very smart, we believe this kind of performance to be an emergent property of the whole community, with its tools and its values. It is, truly, collective intelligence.  And if this is what happens with fewer than two thousands registered users, we can only imagine how fast this crowd can move as that number scales  to a mere twenty thousands. We can’t wait to find out.

A phrase from Chris Anderson’s famous article about the makers movement’s next industrial revolution comes to mind. In that article, he describes his own company, DIY Drones, as a typical small, family-run business, initially run by Anderson’s garage. Then he adds:

But the difference between this kind of small business and the dry cleaners and corner shops that make up the majority of micro-enterprise in the country is that we’re global and high tech. Two-thirds of our sales come from outside the US, and our products compete at the low end with defense contractors like Lockheed Martin and Boeing. Although we don’t employ many people or make much money, our basic model is to lower the cost of technology by a factor of 10 (mostly by not charging for intellectual property). […] When you take an order of magnitude out of pricing in any market, you can radically reshape it, bringing in more and different customers.

This describes accurately what we are trying to do to consulting. We are tiny, barely starting to bootstrap from sweat equity, and yet we are already global – we are doing work in Armenia, Egypt, Georgia, Germany, Italy, the UK; we are negotiating deals in South Africa, Sweden, Uganda, the United Arab Emirates; we participate in conferences in places like Thailand and Montenegro (not to mention the fact that our community lives in 40 countries). We are resolutely open, both in content an in software, hence we don’t charge for intellectual property. And yes, we are cheap, and we aim to get people and orgs who do good work, but can’t afford to pay for standard consulting, to turn to us.

If you like this vision, you can help make it come true.

  • If you run a business, a public- or a third sector organization you can join UNDP as one of our “founding clients”: you will be an early adopter of  our open consulting services, and we will strive to reward your belief in us by overdelivering and sharing with you our learning journey. If you wish to find out more about how this would work, just contact me.
  • If you are building a project for a better world, or want to collaborate to one, consider joining the Edgeryders community. Be sure to contact Noemi to say hello, she’ll help you make the most of the community.

We scan the horizon for UNDP, to discern the shadow of the future. But the feeling is very strong that a warm, glowing piece of future is right here.

Open government Xtreme: when public policy takes to the streets

Photo by Bridget McKenzie
The Council of Europe has a project called Edgeryders (info). Just as it is drawing to a close, it seems to hold a piece of the future; never before, in my experience, had a rather technical project born of a public institution (producing recommendation for a reform of European youth policy: hardly the stuff of dreams) driven so much citizen engagement, and even ownership.

As part of the project, we organized a conference called Living On The Edge (#LOTE to the initiates), that took place in Strasbourg in June 2012. To my great surprise, about a month ago the Edgeryders community practically summoned itself to Brussels for a #LOTE2 (info), to take place on December 6th to 9th. And here’s what’s happening:

  • people are paying out of their own pocket to participate. Since edgeryders tend to be young and strapped for cash, the community is trying to come up with ways to support each other. Those of us who leave in Brussels are opening their homes to host fellow #LOTErs.
  • the European Parliament stepped in to provide a room for free for one of the days – credit must go to 25-years-old Amelia Andersdottir, MEP for the Swedish Pirate Party, and to her assistants
  • a local artist offered to rent us studio space for very cheap for the remaining days – the poorest edgeryders can camp there, too.
  • one particularly enterprising member of the community picked up the phone and called AirB’n’B. They, too, stepped in, offering a €25 voucher to #LOTErs wishing to stay with an AirB’n’B host in Brussels. Intrigued by the project, they are also sending their experts on community building to the event.
  • all organization is run by members of the community who volunteered. The result is an amazing rainbow of generous, skilled young Europeans. Asta (Icelandic) is sorting out logistics. Noemi (Romanian) and Andrei (Moldovan) keep the website updated and makes sure no one falls through the crack. Giovanni (Italian) acts as media liaison. Matthias (German) Michal, Petros, Mike (Poles) and Eimhin (Irish) are writing specifications and getting geared up to redo the Egderyders website according to the community’s requests.
  • institutions are taking notice. Senior officers engaged and provide suggestions of people to invite. Every day we receive new offers and helpful suggestions.
  • meanwhile Elena – a 23-year-old Russian woman who lives in Sweden – inspired by the project has started Edgeryders Sweden, reusing the Edgeryders name, aesthetic, visuals and mystique (it’s okay – everything is licensed under creative commons). Elena has not participated in Edgeryders – she learnt about it from an acquaintance.

This is a taste of what might happen if we ever got serious about involving citizens in public policy. The Council of Europe is holding its own at its center. But its stake in #LOTE2 has become a strange creature: on the one hand its leadership on Edgeryders as a source of inspiration is recognized by all. On the other hand, however, it has little choice but to go along. The community has pretty much put together a zero-budget event: paradoxically, if the Council of Europe were to disassociate itself from this meetup, #LOTErs would probably shrug it off and go ahead. And why not? “We should think of government as platform”, open government people like to say. And platforms don’t make decision: they enable people to do whatever they want to do in the name of the common good.

It could be the future of government: build platforms for collective actions, then step back and accept that you, as an elected representative or a civil servant, should make as few operational decisions as possible, and let yourself be overridden by ordinary citizens in most situations. On the other hand, it could also be just a golden moment, the last autumn glow: that’s what it will look like, retrospectively, if European institutions don’t see the potential of all this goodwill to generate more goodwill and creativity, or simply can’t bring themselves to give up control for citizens to take ownership. In that case, the system will revert by default (without even needing to decide to) to an administration-driven, top-down mode. Which does not work – just ask disgruntled European citizens what they think of the effectiveness of their common institutions – but is so much more reassuring.

The apprentice crowdsorcerer: learning to hatch online communities

I am working on the construction of a new online community, that will be called Edgeryders. This is still a relatively new activity, that deploys a knowledge not entirely coded down yet. There is no instruction manual that, when adhered to, guarantees good results: some things work but not every time, others work more or less every time but we don’t know why.

It is not the first time I do this, and I am discovering that, even in such a wonderfully complex and unpredictable field, one can learn from experience. A lot. Some Edgeryders stuff we imported from the Kublai experience, like logo crowdsourcing and recruiting staff from the fledgling community. Other design decisions are inspired from projects of people I admire, projects like Evoke or CriticalCity Upload; and many are inspired by mistakes, both my own and other people’s.

It is a strange experience, both exhalting and humiliating. You are the crowdsorcerer, the expert, the person that can evoke order and meaning from the Great Net’s social magma. You try: you say your incantations, wave your magic wand and… something happens. Or not. Sometimes everything works just fine, and it’s hard to resist the temptation of claiming credit for it; other times everything you do backfires or fizzles out, and you can’t figure out what you are doing wrong to save your life. Maybe there is no mistake – and no credit to claim when things go well. Social dynamics is not deterministic, and even our best efforts can not guarantee good results in every case.

As far as I can see, the skill I am trying to develop – let’s call it crowdsorcery – requires:

  1. thinking in probability (with high variance) rather than deterministically. An effective action is not the one that is sure to recruit ten good-level contributors, but the one that reaches out to one thousand random strangers. Nine hundred will ignore you, ninety will contribute really lame stuff, nine will give you good-level contibutions and one will have a stroke of genius that will turn the project on its head and influence the remaining ninety-nine (the nine hundred are probably a lost cause in every scenario). The trick is that no one, not even him- or herself, knows in advance who that random genius is: you just need to move in that general direction, and hope he or she will find you.
  2. monitoring and reacting rather than planning and controlling (adaptive stance). It is cheaper and more effective: if a community displays a natural tropism, it makes more sense to encourage it and trying to figure out how to use it for your purposes than trying to fight it. In the online world, monitoring is practically free (even “deep monitoring” à la Dragon Trainer), so don’t be stingy with web analytics.
  3. build a redundant theoretical arsenal instead of going pragmatic (“I do this because it works”). Theory asks interesting questions, and I find that trying to read your own work in the light of theory helps crowdsorcerers and -sorceresses to build themselves better tools and encourages their awareness of what they do. I am thinking a lot along a complexity science approach and using a little run-of-the-mill network math. For now.

These general principles translate into design choices. I have decided to devote a series of posts to the choices my team and I are making in the building of Edgeryders. You can find them here (for now, only the first one is online). If you find errors or have suggestions, we are listening.